Making a warranty claim

When appropriate due care and preventative maintenance is applied, we can ensure your items will generally last well beyond your expectations and the warranty period specified. In all other circumstances, our warranty applies to the original purchaser and covers manufacturing faults and defects occurring in the materials as well as costs involved in the repair or replacement of your product but excludes any transport, freight or third party costs associated with the claim.

Before returning or requesting rectification of any defective goods, the Purchaser must contact Archier and comply with the directions in relation to the return or rectification procedure determined.

Warranty claims for specific products are limited to the conditions outlined below.

This warranty covers the following for 24 months from date of receipt:

Workmanship and finish of materials when product is subject to normal use and care in an appropriate location

The warranty does not cover:

Bending of linear pendants due to uneven support and handling

Damage caused by incorrect or unreasonable use or installation

Damage caused by installation of anyone but a licensed electrician

General wear and tear

Failure to provide proper care and maintenance

Normal fading due to lights or sunlight

Scratching, staining, discolouration or damage caused by contact with unsuitable chemicals or materials, or damage due to obvious vandalism such as cuts or graffiti

Deterioration of finishes, timber movement, cracking or joint separation due to unsuitable placement in locations subject to direct sunlight, moisture or fluctuating temperatures

Damages

Any damages as a result of Archier-arranged transit must be documented along with photo evidence and reported within 7 business days of receipt. We are not responsible for repair or replacement of damages reported after this time.

When signing for delivered goods the receiver is signing for items as being received ‘In Good Order’. If the items cannot be thoroughly inspected at the time of delivery please follow signature with ‘STC ’ or ‘Subject to Checking’. Any goods delivered with obvious damaged (i.e. packaging torn etc) should be signed for as ‘Damaged’

We accept no responsibility for:

Damage caused by improper cleaning solutions or methods.

Damage caused by improper installation or assembly by purchaser or purchaser’s agent

Damage caused by exposure to weather or improper environment

The Purchaser using the Products for any purpose other than that for which they were designed

The Purchaser failing to properly maintain or store any Product

The Purchaser continuing the use of any Product after any defect became apparent or should have become apparent to a reasonably prudent operator or user

Any costs associated with the installation, removal or re-installation of any defective goods (whether at the request of Archier or not). These shall be at the Purchaser’s responsibility.

Any costs associated with the return of a product for assessment of defect. These shall be at the Purchaser’s responsibility.

Changes in appearance of hand applied finishes or unlacquered finishes

*Please note that the finishes of most of our products are designed to age in appearance.

**Trading Terms of our manufacturers’ are available on request.

Returns

Due to the handmade nature of out products, we are not able to offer returns due to change of mind.

Quotes

Quotations are valid for 90 days barring any errors or omissions.

As prices are ex-studio, an additional freight component must be charged.

Local charges (sales tax, customs duty) may also be incurred, depending on your region and local customs duties. These charges are the Purchaser’s responsibility.

Pricing is subject to change without notice.

Delivery Date

A delivery date specified by Archier or their associated manufacturer is the date the goods will be available for dispatch from the premises. This date does not include transportation time to deliver to the Purchaser’s nominated delivery address.

If a delivery date is specified by Archier or their associated manufacturer it is indicative only and, while Archier will endeavour to deliver within the time so specified, in no circumstances will Archier be liable for any loss or damage of any kind whatsoever caused directly or indirectly by the failure to meet the delivery date.

Any time or date given by Archier to the Purchaser is an estimate only. The Purchaser must still accept delivery of the goods even if late.

Care

All lighting products are manufactured in Melbourne. While each product is unique, each pendant is the result of careful consideration of materials and top craftsmanship. This ensures that, when treated kindly, each piece will have the strength and durability to last a lifetime while also displaying the beautiful qualities only revealed over the course of time.

Location and Positioning

The location of our products can affect their longevity, so keep them looking beautiful and functioning at their best by positioning them in areas appropriate to their use. Factors such as direct sunlight, moisture, humidity and extreme temperatures may negatively affect our products and as such, exposure to these elements should be avoided.

Brass

Brass is a material that ages uniquely from piece to piece, therefore colour changes over time may appear unevenly along the material length. This is not a fault, but a characteristic to celebrate.

All brass products are un-lacquered and hand sealed with a light layer of protective wax that slows the ageing process and removes the need for regular polishing. Should you wish to remove debris, use a soft duster.

All brass patina finished products are un-lacquered and hand sealed with a light layer of wax. Do not use brass cleaners as this will remove the patina.

Do not use any brass cleaners on products that have the dark Patina finish as this will remove the patina.

Never use abrasive cloths or detergents containing abrasives or solvents.

Always ensure that fabric gloves supplied are worn when handling the pendants to avoid leaving fingerprints.

Always handle our linear pendants with two hands to ensure they are supported evenly along their length to minimise the risk of bending.

ARCHIER regards customer privacy as an important part of our relationship with our clients. The following privacy policy applies to all ARCHIER users, and conforms to Internet privacy standards.

Collection of Information

In order to use the ARCHIER website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales and active projects. Any information collected by ARCHIER is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details we collect is required in order to provide you with our products and or services, and a high level of customer service.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.

Communications

ARCHIER uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at hello@archier.com.au.

You will be notified when your personal information is collected by any third party that is not our agent or service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ARCHIER may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ARCHIER does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifable information as required by law and when we believe that disclosure is necessary to protect our rights and or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the ARCHIER site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain: www.archier.com.au

Changes to this Privacy Policy

We reserve the right to make changes to this Policy at any time. Changes to our Privacy Policy will be made publicly available on our website.

Contact Us

If you would like any further information, or have any queries, in relation to this Policy please feel free to contact us at: hello@archier.com.au